Shipping policy
Welcome to Evorla, owned and operated by AMPLIFI GLOBAL GROUP PTY LTD. We are dedicated to delivering high-quality products to our customers across the United States. Below you will find the comprehensive details of our shipping practices, timelines, and fees.
1. Shipping Fees & Currency
- Shipping Cost: We offer 100% Free Shipping on all items storewide for all orders shipped within the United States. There are no minimum order requirements, handling fees, or hidden charges.
- Currency: All prices, shipping documentation, and transactions on our website are strictly listed and processed in US Dollars (USD, $).
2. Order Processing & Transit Timelines
To help you estimate when your package will arrive, our delivery window is broken down into Handling Time and Transit Time:
| Destination | Handling Time (Order Processing) | Transit Time (In-Transit) | Total Estimated Delivery Window |
|---|---|---|---|
| United States | 1 - 3 Business Days (Mon - Fri) | 7 - 13 Business Days (Mon - Fri) | 8 - 16 Business Days |
- Order Cut-off Time: 5:00 PM (EST) - Eastern Standard Time (Monday to Friday). Orders placed after 5:00 PM will be processed on the following business day.
- Please Note: Operational and business days do not include weekends (Saturday and Sunday) or US/Australian public holidays.
3. Shipment Tracking
Within 24 to 48 hours of your order being dispatched from our fulfillment center, you will receive an automated Shipping Confirmation email containing your unique tracking number. You can monitor the real-time status of your delivery directly via our website's tracking portal or through the official tracking link provided by the carrier.
4. Shipping Carriers
We partner with top-tier international and domestic postal carriers—including USPS, FedEx, DHL, and UPS—to ensure your package arrives securely. While we strive to meet the standard delivery windows, tracking information serves as the primary source for real-time status updates.
5. Order Modifications & Cancellations
If you notice an error in your shipping address or wish to cancel your order, please email us immediately at care@evorla.shop within 12 hours of purchase. Once an order enters our processing phase (1-3 days handling period), we cannot modify shipping addresses or cancel the shipment. The customer assumes full responsibility for entering correct details at checkout.
6. Lost, Misdelivered, or Damaged Packages
If your package arrives damaged, or if your tracking confirmation states "delivered" but you have not received the physical goods, please reach out to us within 7 days. We will immediately open an investigation with the logistics provider and arrange a free replacement or a full refund.
7. Contact & Support Information
For any shipping inquiries, updates, or bulk order questions, please contact our dedicated customer support team:
- Store Name: Evorla
- Company Legal Name: AMPLIFI GLOBAL GROUP PTY LTD
- Australian Corporation Number (ACN): 697256250
- Official Website: www.evorla.shop
- Customer Support Email: care@evorla.shop
- Customer Support Phone: +61 468 107 449
- Registered Corporate Address: BOMADERRY, 2541, New South Wales, Australia